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Healthcare
Three surfaces, one system — and the process that kept design fidelity from falling apart at scale.
Health Harmony’s Connect 2.X was a care-coordination platform spanning a tablet caregiver portal, a native iOS bedside appliance, and admin web tools — three very different surfaces that had to feel like one product. I co-led the design and owned the production that got it built.
Care coordination was fragmented across systems and roles.
Coordinating care means different people — professional care givers, family care givers, patients, admins — touching the same information from very different places and needs. Connect 2.X had to replace a patchwork with a single, role-aware experience that spanned a tablet portal, a bedside iOS appliance, and admin tools and still read as one system.
Leading from the middle.
I sat where the work actually converged: co-lead on the design itself, and sole lead on production — the design-to-dev pipeline that turns comps into shipped software. That middle position is unglamorous and decisive; it’s where a beautiful design either survives contact with engineering or quietly degrades.
Shaping the role-aware experience across all three surfaces.
Specs, annotated wireframes, redlines, interaction docs, acceptance criteria — across parallel sprint tracks.
Role-aware, cross-platform, and coherent.
Role-based UX
One system that reshaped itself for the professional caregiver, the family caregiver, the patient, and the admin.
iOS bedside appliance
A native patient-facing appliance for the bedside — a very different interaction context from the tablet portal.
Medication management
One of the highest-consequence flows in the system — designed for clarity and safety.
Onboarding & user management
Getting the right people into the right roles, cleanly, at the start.
Architecture collaboration
Working with engineering on the structure underneath, so the design and the build stayed in step.
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Good morning, Maria. Linda has 2 medications due today and a blood-pressure reading logged this morning. Everything looks on track.
A practical guide to keeping a loved one’s medication routine on track — timing, storage, and spotting interactions.
The caregiver’s home base — one role-aware screen pulling vitals, to-dos, articles, and the care notebook together. (Scroll within the frame — it’s a long page.)
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Real Health Harmony (Connect 2.X) comps from the engagement — the tablet caregiver portal and the CI admin web tool. (The native iOS bedside appliance is described above; those screens aren’t included here.)
Design fidelity doesn’t scale without process.
Three surfaces, parallel sprint tracks, and a lot of hands is exactly the condition under which a polished design turns to mush by the time it ships. What kept fidelity intact wasn’t more pixels — it was the production layer: specs, redlines, acceptance criteria, and durable communication cadences between design and engineering. The process is what lets the design survive being built.
A beautiful comp is a promise. Production is how you keep it.
Connect 2.X launched on schedule and under budget, replacing fragmented systems with a unified, role-aware experience — and left behind durable inter-team cadences between design and engineering. The lesson I carried forward: at scale, owning the seam between design and build is as much of the job as the design itself.
Outcomes here are qualitative — on schedule, under budget, systems unified. No adoption or task-completion figures were captured, so I don’t quote any.