Enterprise & Product
Complex SaaS platforms, internal tools, and deep product flows — 0→1 through scale.
Founding design on a Zero Trust identity startup built atop the open-source SPIFFE/SPIRE frameworks — the adoption research, the SPIFFE.io web experience, and the self-service product that turned a command-line engine into an HPE acquisition.
Two social-analytics products, one platform — the analyst-grade Enterprise suite and the mid-tier Pro built as a deliberate subset of it. Research, 0→1 product design, and enterprise feature work.
Two internal IS&T tools — a BYOD Security Compliance Dashboard and a Facilities Management platform — each making a huge relational dataset legible with a drill-down that matched the real world.
Senior UX on a PEO payroll platform — untangling terminations as a branching legal-and-financial event, and building native multiple rates of pay, so UI gaps stopped leaking manual work onto CSRs.
UX consulting across QuickBooks Online's two faces — the public conversion site, and the internal Salesforce-Lightning operations suite (Sentinel) the team runs the product on, including a Document Exchange & e-signature flow.
UX for an Amazon values-shopping plugin (rebranding to Consciously): scaling from two ethical issues to thirty-plus without adding interface complexity — a selectable-issues model, a personalized impact dashboard, and agile story mapping.
Bending an existing e-commerce engine into a software-trial portal — download and manage demos and licenses on a platform built to sell shopping carts, not lend them out.
Recovering a rejected mobile device launch by translating the desktop experience faithfully to phones — paper prototyping to realign a bruised team on a short turnaround.
Redesigning a warm-referral tool's standalone platform from a cumbersome scroll-log into a comparison-first canvas that makes multiple introduction paths visible and judgeable at a glance.
UX for Apollo, Autodesk's ground-up ERP replacement — the Configure-Price-Quote and quote-to-order spine, reconciling a simple customer path with a dense internal platform where pricing, export control, and revenue all get enforced.
Guest Access for the Kona collaboration platform — 'guest' was one flat label hiding two opposite access scopes, so I promoted access scope into an explicit, settable, revocable property with color-coded roles.
A private, secure enterprise app store — every organization its own storefront, while IT keeps full control behind the curtain.
As the first UX hire on a three-month bridge, I diagnosed why users couldn't finish the flagship complaint flow — and left a defensible direction.